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Remote I.T. Support Vendor
Remote Accountant / CPA
Internal I.T. Helpdesk
Hardware/Software Vendor

SUPPORT

If RDS Client should ever fail to install or run properly on your customer's remote computer, please insure that the problem has not been caused by the remote computer having corrupted system files, virus infection, spyware or adware prior to placing a call for help.

Contact Customer Support
US & Canada
9 AM Ė 5 PM PST (Monday Ė Friday)
Toll-Free: 1-866-353-9939
Direct & International: 503-353-9939
support@24x7remote.com

Please have the following information ready before placing your call:
RDS Client Version #
• Microsoft Windows Version (95, 98, ME, 2000, XP, 2003)
• The anti-virus program that has been used to verify the remote computer's health.
• Internet Connection Type (Dialup, DSL, Cable, T-1, etc.)
• Firewall Router Details (manufacturer, model#, IP address, username & password)

TESTIMONIALS

"The thing that I really appreciate about RDSClient is the ability to customize it, on-the-fly, to match our own company logo. To our customers, RDSClient looks just like..." [more]

"The thing that I really appreciate about RDSClient is the ability to customize it, on-the-fly, to match our own company logo. To our customers, RDSClient looks just like our own creation. On our site, we give subscribed support clients their individual logins, where they find a clickable link to the RDSClient tool and presto! Weíve received a lot of positive customer reaction when RDSClient lets us come to the rescue of panicked computer users so quickly." [less]

Tommy Figel,
Figel Systems

"We tried a number of off-the-shelf, shrink-wrapped software packages before discovering 24x7Remote and their RDSClient tool.  RDSClient made remote support easy, and..." [more]

"We tried a number of off-the-shelf, shrink-wrapped software packages before discovering 24x7Remote and their RDSClient tool. The off-the-shelf software actually added a layer of difficulty when we tried to help our customers from remote. RDSClient made remote support easy, and at the same time inexpensive. Weíre please with how RDSClient has allowed our shop to offer a REAL remote-support option to our customers, and without having to go broke doing it!" [less]

J.R.
Mayden Tech.

"At first, I told my boss about how we could get remote support for free. But, the freebies I tried were cumbersome, and didnít allow us to..." [more]

"At first, I told my boss about how we could offer remote support for free. But, the freebies I tried were cumbersome, and didnít allow us to offer our customers a really polished and professional appearing solution. They didnít instill the confidence or enhance the impression of our support skills with our customers. RDSClient doesnít get in the way of what we do for our customers because it just works!" [less]

Ian Sander
Tech Around

"I chose RDSClient because it fit in our budget between the free geek toys we had already tried, and the expensive, per-user license fee options. Those per-seat license fees are killers if you have..." [more]

"I chose RDSClient because it fit in our budget between the free geek toys we had already tried, and the expensive, per-user license fee options. Those per-seat license fees are killers if you have several support agents, like we do, that rely upon remote support tools! The folks at 24x7Remote allow RDSClient to be used for as many agents as we need, for just a single annual purchase price, including any upgrades." [less]

William de Long
ADP

"Having used RDSClient to resolve some fairly serious problems at the Server level of customer installs, I think you guys should..." [more]

"Having used RDSClient to resolve some fairly serious problems at the Server level of customer installs, I think you guys should rename this critter. Calling it a Remote Desktop Solution Client doesnít do it justice. Weíve used it to access, and fix our customerís Servers even more often than their desktop machines!" [less]

Chris Summers
Compu-Repair

"I love RDSClient. Iím a CPA who has several small business clients about 40 miles north..." [more]

"I love RDSClient. Iím a CPA in Salem [OR] who has several small business clients 40 miles north, in Portland. RDS Client allows me to help those company bookkeeper(s) from remote instead of having to charge them for a special trip, or play catch-up later, when I make my once-per-month trip to visit their offices in-person. RDSClient makes it a cinch to take control of their PC and manipulate QuickBooks, Peachtree, or whatever accounting data, from right here, in my own office!" [less]

John Rodgers, LLC