Here is an example of a typical remote support scenario:
You’re on the phone with a customer and you decide that you could more
quickly resolve your client's computer issue by being able to control their
computer yourself. The customer is in a rush and panicked. But, they are
also too distant to make actually being there practical.
You direct them to your web-site and have them click on your site's new “Get Support Now” link.
That link starts the RDS Client program whose link has been customized for your company.
Once RDS Client begins to load your remote customer will be prompted to click on “Run” before Windows will actually
allow it to connect to you. Here’s a screen-shot of the RDS Client.
Now you’ll instruct your client to enter your support agent # (so that
they connect directly with you rather than any of the unlimited number of
support agents that a single RDS Remote purchase provides to your
company). They click the checkbox to accept your company's terms and conditions and then click on Connect. Done. It’s that easy. Now you,
the support agent, can focus on resolving your
customer's computer issue(s).
You are then viewing the remote computer screen on your own monitor. All your mouse movements and keyboard clicks
are transferred directly to the remote computer as though you were actually
there seated in front of it.
When you’re all finished you’ll disconnect the session and all the remote
control software will be removed from the remote computer leaving nothing behind except your satisfied support client!
- Most cost effective solution in the marketplace. There are no additional per user license fees and per support agent license fees. One low price gets it all!
- Client firewall compatible – no port forwarding for client.
- No pre-installed software needed on remote computers.
- Immediate client-requested support.
- Instant client satisfaction.
- More efficient I.T. staff.
- Faster handling time – fewer repeat incidents.
- Full remote computer control (screen, mouse and keyboard).
- Fast remote control and screen sharing.
- Connects to computers across firewalls.
24x7 Remote, Inc.
Toll Free: 1.866.353.9939
Direct & International: 503.353.9939
"The thing that I really appreciate about RDSClient is the ability to customize it, on-the-fly, to match our own company logo. To our customers, RDSClient looks just like..." [more]
"The thing that I really appreciate about RDSClient is the ability to customize it, on-the-fly, to match our own company logo. To our customers, RDSClient looks just like our own creation. On our site, we give subscribed support clients their individual logins, where they find a clickable link to the RDSClient tool and presto! We’ve received a lot of positive customer reaction when RDSClient lets us come to the rescue of panicked computer users so quickly." [less]
"We tried a number of off-the-shelf, shrink-wrapped software packages before discovering 24x7Remote and their RDSClient tool. RDSClient made remote support easy, and..." [more]
"We tried a number of off-the-shelf, shrink-wrapped software packages before discovering 24x7Remote and their RDSClient tool. The off-the-shelf software actually added a layer of difficulty when we tried to help our customers from remote. RDSClient made remote support easy, and at the same time inexpensive. We’re please with how RDSClient has allowed our shop to offer a REAL remote-support option to our customers, and without having to go broke doing it!" [less]
"At first, I told my boss about how we could get remote support for free. But, the freebies I tried were cumbersome, and didn’t allow us to..." [more]
"At first, I told my boss about how we could offer remote support for free. But, the freebies I tried were cumbersome, and didn’t allow us to offer our customers a really polished and professional appearing solution. They didn’t instill the confidence or enhance the impression of our support skills with our customers. RDSClient doesn’t get in the way of what we do for our customers because it just works!" [less]
"I chose RDSClient because it fit in our budget between the free geek toys we had already tried, and the expensive, per-user license fee options. Those per-seat license fees are killers if you have..." [more]
"I chose RDSClient because it fit in our budget between the free geek toys we had already tried, and the expensive, per-user license fee options. Those per-seat license fees are killers if you have several support agents, like we do, that rely upon remote support tools! The folks at 24x7Remote allow RDSClient to be used for as many agents as we need, for just a single annual purchase price, including any upgrades." [less]
William de Long
"Having used RDSClient to resolve some fairly serious problems at the Server level of customer installs, I think you guys should..." [more]
"Having used RDSClient to resolve some fairly serious problems at the Server level of customer installs, I think you guys should rename this critter. Calling it a Remote Desktop Solution Client doesn’t do it justice. We’ve used it to access, and fix our customer’s Servers even more often than their desktop machines!" [less]
"I love RDSClient. I’m a CPA who has several small business clients about 40 miles north..." [more]
"I love RDSClient. I’m a CPA in Salem [OR] who has several small business clients 40 miles north, in Portland. RDS Client allows me to help those company bookkeeper(s) from remote instead of having to charge them for a special trip, or play catch-up later, when I make my once-per-month trip to visit their offices in-person. RDSClient makes it a cinch to take control of their PC and manipulate QuickBooks, Peachtree, or whatever accounting data, from right here, in my own office!" [less]
John Rodgers, LLC